7meter FAQ —
Everything You Need to Know

KYC at 7meter requires a clear photograph or scan of a valid government-issued ID — a Malaysian MyKad is the most common document accepted. Alternatively, a valid passport or driver's licence is accepted. For some withdrawal requests, you may also be asked to provide a selfie holding your ID and a recent proof of address. KYC must be completed before any withdrawal is processed.

Standard KYC submissions at 7meter are reviewed within 2 to 6 business hours during normal operating periods. If additional documents are required, you will be notified via email with clear instructions. To avoid delays, ensure your ID photograph is clear, unobstructed, and shows all four corners of the document. Accounts verified during peak periods may occasionally take up to 24 hours.

No. 7meter strictly limits each individual to one registered account. Duplicate accounts — whether using different email addresses, devices, or payment methods — are detected through our verification systems. If duplicate accounts are found, 7meter reserves the right to suspend all associated accounts, void pending bets, and forfeit any bonus balances. If you have lost access to your existing account, please contact live chat support.

To reset your password, click "Forgot Password" on the login page and enter your registered email address. A reset link will be sent to your inbox within a few minutes. If you do not receive the email, check your spam folder. If you are still unable to access your account after resetting, contact 7meter's 24/7 live chat team who can verify your identity and assist with manual account recovery.

To permanently close your 7meter account, contact customer support via live chat or email. Before closure, any remaining real-money balance will be processed for withdrawal to your verified payment method. Bonus balances are forfeited upon voluntary account closure. If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion option instead, which preserves your right to reopen later.

Yes. 7meter supports live in-play betting on Liga Super Malaysia fixtures throughout the season. Available markets include Match Result, Asian Handicap, Over/Under goals, First Goalscorer, and Correct Score. Odds are updated in real time as the match progresses. Live streaming is available for selected Liga Super Malaysia matches — check the live betting section of the platform for the current broadcast schedule.

7meter's live casino games are sourced from internationally recognised providers whose games are independently audited for fairness and RNG (Random Number Generator) integrity. Return-to-Player (RTP) percentages for slot titles are disclosed within each game's information panel. Live dealer games — including baccarat, roulette, and blackjack — are streamed in real time from certified studios and are not subject to RNG, as outcomes are determined by physical cards and wheels.

Yes. 7meter is fully optimised for mobile play on both Android and iOS devices without requiring a separate app download. The mobile-responsive web platform provides access to all features — sports betting, live casino, deposit and withdrawal, account management, and live chat support — directly through your mobile browser. For the best experience, use an up-to-date version of Chrome, Safari, or Firefox on your device.

The minimum age to register and use 7meter is 21 years. This requirement is strictly enforced through mandatory KYC age verification. Any account found to be operated by a person under 21 will be immediately suspended and all deposited funds returned to the deposit source. This policy exists to protect minors and is applied without exception across all account types, promotions, and platform features.

To set deposit limits, navigate to Account Settings and select the Responsible Gambling section. You can define daily, weekly, or monthly deposit caps that take effect immediately. To request self-exclusion, contact 7meter's live chat team at any time — exclusions are processed within one business day. During self-exclusion, no deposits, bets, or marketing communications are permitted. For full details on available tools, visit our Responsible Gambling page.

If you are concerned about your gambling behaviour, please take action early. 7meter's Responsible Gambling page has a self-assessment tool and full details on our player protection tools including cooling-off periods and permanent self-exclusion. For independent support in Malaysia, Talian Kasih (15999) provides free, confidential counseling 24 hours a day. GamCare also offers international online support resources. Please do not hesitate to reach out — help is available and there is no stigma in asking for it.